Hi Robin,
We have a similar situation with our students, but we make it very clear to them upfront that they are responsible for the choices that they make where it comes to the consequences of when they buy their flight tickets, and any costs that might arise from them having to make changes to those tickets. We make this known to students when they are signing up for the programme and also remind them of this several time during the programme.
I think that our situation would be slightly different as, in our EMBA programme, students need to make a selection of which international residency (or study trip) they wish to attend as we offer a selection of up to 8 trips which all take place at the same time, with different themes, and in different parts of the world. Due to to that, students can only purchase their tickets once they have made their destination selection and the residency has been confirmed to take place.
We do know that, despite the reminders that we give, we will always have that "one student" who does not read or listen, and who will be upset with us when there is a issue with the flight ticket that they have bought and nothing that we say will get them to accept the consequences of their own choices. We are dealing with this at the moment as we have some students who wish to join our Washington trip but they come from countries that are currently on the "persona non grata" list for US visa's so why they selected Washington as a destination when they had 7 other destinations to choose from remains a mystery.
Best
Sonja
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Sonja van Staveren
EMBA Content Planner
RSM Erasmus University
Rotterdam Netherlands
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Original Message:
Sent: 04/09/26 12:56 PM
From: Robin Hofler
Subject: International Trip Airline Ticket Purchase
Hello all,
I would appreciate your insight on how your institution handles airfare purchases for your international residency program.
Since airfare is not included in our program cost and it is the responsibility of each student to purchase their own air ticket, our current practice is to advise our EMBA students not to purchase their airline tickets until the program contract is fully executed and finalized. This practice has created some challenges, as students are often eager to secure lower fares early, and delays related to contract approvals can lead to increased costs and frustration on the part of the student. What is your policy on advising students when to purchase their air tickets for your international residency?
Thank you for your insights.
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Robin Hofler
EMBA Director of Admissions
University of Central Florida
Orlando FL United States
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